Implementation of Task-Centered Design in a Web-Based Catalogue

DOI

10.2991/assehr.k.200325.029How to use a DOI?

Keywords

e-catalog, task-centered design, usability

Abstract

E-catalogue is an optional way to facilitate the process of marketing in a company and increase its revenue. Its digital form allows a company to perform regular updates quickly and easily at zero cost, ensuring the accuracy of product data when it is presented to customer. Unlike conventional catalogs, e-catalogs facilitate a direct relationship between the company and its customers. The benefit of the e-catalog should be felt by both company and customers. Unfortunately, designing an ideal e-catalog that can give mutual benefit for company and customers is relatively tricky. It’s easy for e-catalog product data to become messy and inconsistent. It’s tedious and time-consuming to continuously update and manage the data. This study aims to design a standardized web-based catalog using task-centered design to give more benefits for the company and customers. By using a well-structured questionnaire, data were obtained from both company and customers. The questionnaire was developed using a modified-Nielsen’s usability testing model. This model considers several factors that influence the usability of a system namely learnability, efficiency, memorability, errors, and satisfaction. Of the overall indicators, the average number of user satisfaction is 86.72% (minimum threshold = 80%) which means the web-based catalog is very feasible. Therefore, it can be concluded that the e-catalog can be well-received by the company and its customers.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Rina Yulius
AU  - Fandy Neta
AU  - Muchamad Fajri Amirul Nasrullah
AU  - Muhammad Fikri Addin Rambe
PY  - 2020
DA  - 2020/03/31
TI  - Implementation of Task-Centered Design in a Web-Based Catalogue
BT  - Proceedings of the 2nd International Media Conference 2019 (IMC 2019)
PB  - Atlantis Press
SP  - 381
EP  - 386
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200325.029
DO  - 10.2991/assehr.k.200325.029
ID  - Yulius2020
ER  -