The Effect of Academic Services, Non-Academic Services, Information Services on Student Satisfaction in Terms of Gender

DOI

10.2991/aer.k.211215.131How to use a DOI?

Keywords

Performance; Gender; Satisfaction; Service; Sustainability

Abstract

In order to provide high-quality service, companies must meet or surpass their customers’ expectations while also ensuring that their products are delivered on time and accurately. Higher education sustainability depends on students’ evaluations of service quality, and student happiness is becoming increasingly crucial. As a research’s goal was to examine the impact of gender on students’ satisfaction with their professors, department heads, and other academic/non-academic service providers, as well as their access to information, the study was conducted. The sample size for this study is 295 students who are selected proportionately based on their class year. Data collected through the use of a Google Forms tool and a surveying approach. With descriptive and nonparametric statistics, the data was analyzed. Academic performance of lecturers is highly satisfied, and there is no significant difference in student satisfaction by gender; student satisfaction with the performance of department leaders is in the satisfied category, but there is a significant difference in student satisfaction by gender; student satisfaction with the performance of departmental and faculty educational programs is in the satisfied category. For example, the outcomes of this study might be used to help implement BAN PT accreditation and other institutions enhance service quality.

Copyright

© 2021 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Joko
AU  - Arif Widodo
AU  - Supari Muslim
AU  - Agus Budi Santoso
PY  - 2021
DA  - 2021/12/16
TI  - The Effect of Academic Services, Non-Academic Services, Information Services on Student Satisfaction in Terms of Gender
BT  - Proceedings of the International Joint Conference on Science and Engineering 2021 (IJCSE 2021)
PB  - Atlantis Press
SP  - 786
EP  - 793
SN  - 2352-5401
UR  - https://doi.org/10.2991/aer.k.211215.131
DO  - 10.2991/aer.k.211215.131
ID  - 2021
ER  -