Analysis Of User Satisfaction Surveys Of Electronic-Based Government System Services In Realizing Integrity Zones

DOI

10.2991/978-2-38476-152-4_177How to use a DOI?

Keywords

Satisfaction Survey; e-Government; Service Quality

Abstract

The integrity zone is the concept of organizing quality public services. Every service provider is currently competing to get the title as an integrity zone area. One of the efforts to support the implementation is through the implementation of an electronic scholarship government system. The Faculty of Social Sciences and Law, Surabaya State University has committed to realizing the integrity zone area by developing a service digitization system application or SIDILAN. Of course, as a public service provider, it is mandatory to conduct a satisfaction survey of the services provided. This study aims to analyze the results of a service satisfaction survey on a digital-based government system at the Faculty of Social Sciences, especially correspondence services for students. The research method uses a quatitative method based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys. This research was conducted by distributing google form questionnaires using 9 indicators with a Likert Scale. The number of samples in the study was 366 people determined by the Slovin formula. The results showed that the level of student satisfaction with electronic-based services received an A or Very Good predicate with a Conversion Interval Value of 83.92. Where from the results of the survey conducted among the 9 existing indicators, the indicator with the highest interval value is the indicator for handling complaints, suggestions, and input. While the indicator that gets the lowest interval value is the indicator of the requirements indicator.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Deby Febriyan Eprilianto
AU  - Dita Perwitasari
AU  - Riyadi
AU  - Refti Handini Listyani
AU  - Dinar Rizky Listyaputri
AU  - Yuyun Eka Kartika Sari
AU  - Yeni Puspitasari
AU  - Nur Fadillah Sebti Sulistiana
PY  - 2023
DA  - 2023/12/19
TI  - Analysis Of User Satisfaction Surveys Of Electronic-Based Government System Services In Realizing Integrity Zones
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2023 (IJCAH 2023)
PB  - Atlantis Press
SP  - 1758
EP  - 1768
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-152-4_177
DO  - 10.2991/978-2-38476-152-4_177
ID  - Eprilianto2023
ER  -