Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)

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The Influence of Arrangements, Maintenance of Archives, and Employee’s Competency on the Quality of Services

Authors
Jody Suryanto1, *, Zumrotul Faizah1
1Universitas Negeri Surabaya, Surabaya, Indonesia
*Corresponding author. Email: suryantojody@gmail.com
Corresponding Author
Jody Suryanto
Available Online 19 March 2023.
DOI
10.2991/978-2-38476-008-4_125How to use a DOI?
Keywords
Archive arrangement; Employee competence; Archive maintenance; Service quality
Abstract

Service is the key to success in various service activities. A service is said to be successful if the archive team member can provide information in the archive and provide the library quickly and precisely. The success or failure of a service is highly dependent on the implementation element or team member who carries out the service activity. The problem in this study is whether an arrangement, archive maintenance, and team member competence affect the quality of service at the State University of Surabaya. This study aims to determine the effect of arrangement, archive, and maintenance team member employees affect competence on the quality of service at the State University of Surabaya. The population of this research is employees of the University of Surabaya. This team member search is research with pop, so the sample of this study is the population with the number of team member respondents. There are four team members studied in this study, namely archive arrangement (X1), archive team member competence (X2), archive maintenance (X3), and service quality (Y). The results of this study indicate that Archive Arrangement (X1), Employee Competence (X2), and Maintenance (X3) have a significant influence on the dependent variable of Service Quality.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 March 2023
ISBN
978-2-38476-008-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-008-4_125How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jody Suryanto
AU  - Zumrotul Faizah
PY  - 2023
DA  - 2023/03/19
TI  - The Influence of Arrangements, Maintenance of Archives, and Employee’s Competency on the Quality of Services
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
PB  - Atlantis Press
SP  - 1169
EP  - 1179
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-008-4_125
DO  - 10.2991/978-2-38476-008-4_125
ID  - Suryanto2023
ER  -