Public Participation in Social Media: Content Analysis on Comments Section of @Surabaya

DOI

10.2991/978-2-38476-008-4_28How to use a DOI?

Keywords

Social Media; Public Participation; Government

Abstract

This study aims to look at the form of public participation in the digital era and focus on the relationship between the Government of Surabaya City with the public. The object of this research is the comments submitted on Instagram @surabaya, which the Public Relations of the Surabaya City Government manage. The method used in this study is quantitative content analysis. Data from this study was obtained from comment from public to admin of @surabaya during the periode 1 February 2022 until 28 February 2022 regarding case of flood that occurred in the city of Surabaya. This public participation is important to be known to find out the dominant forms of public participation on government social media when faced with a crisis. This comment is form of contribution from public about the information distributed by Surabaya City Government. The result of this study are expected to provide suggestions and evaluations related to the types of posts needed by the public. The analysis uses the form of participation designed by Pusvita et al. which contains six forms of participation, there are support, suggestions, criticism, complaints, reports and knowledge sharing. From the results of the study, the highest and lowest forms of public participation in instagram @Surabaya are support, criticism, complaints, suggestions, reports, sharing of knowledge and hope. Researchers also suggest a complementary form of participation, there are hope as a form of public participation.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Gilang Gusti Aji
AU  - Galuh Gita Indrajayani
PY  - 2023
DA  - 2023/03/19
TI  - Public Participation in Social Media: Content Analysis on Comments Section of @Surabaya
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
PB  - Atlantis Press
SP  - 244
EP  - 253
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-008-4_28
DO  - 10.2991/978-2-38476-008-4_28
ID  - Aji2023
ER  -