The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department

DOI

10.2991/assehr.k.200331.133How to use a DOI?

Keywords

Digital Administration, e-government, good governance, maladministration, public services, One Stop Service

Abstract

E-government is one form of public administration reform in Indonesia that is increasingly related to the pursuance of good governance. Through the implementation of the Jakarta Investment and One Stop Service (PTSP) Digital Administration, the city government continues to minimize maladministration by utilizing information and communication technology frameworks to deliver electronic government services, meaning that direct contact between service providers and service users is no longer necessary. Researchers used a descriptive method and qualitative approach by conducting focus group discussions (FGD) with stakeholders and service providers.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mila Viendyasari
PY  - 2020
DA  - 2020/04/03
TI  - The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department
BT  - Proceedings of the 3rd International Conference on Vocational Higher Education (ICVHE 2018)
PB  - Atlantis Press
SP  - 137
EP  - 144
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200331.133
DO  - 10.2991/assehr.k.200331.133
ID  - Viendyasari2020
ER  -