The Influence of Travel Agent, Infrastructure and Accommodation on Tourist Satisfaction

DOI

10.2991/ictgtd-16.2017.55How to use a DOI?

Keywords

Travel agent, infrastructure, accommodation, tourist satisfaction.

Abstract

The aim of this research is to examine and find out the influence of travel agent, infrastructure and accommodation on tourism satisfaction visiting tourist attraction bukit lawang North Sumatera. The population in this study are all the tourists visiting Bukit Lawang, the number of samples set 10 X indicator (10 X 23 ) = 230. Data is collected through an interview, questionnaire, and documentation study; the variables are studied using 5-score likert scale. The questionnaire is tested first using validity test and reliability test as well as model fitness test; data processing uses the software of Statistical Product and Service Solutions (SPSS), and it is analyzed using multi regression. The results of hypothetical test in this research are as follows: simultaneously, travel agent, infrastructure and accommodation significantly influence on the satisfaction of the tourists visiting the attractive tourism place of Bukit Lawang in North Sumatera. In partial, travel agent and infrastructure significantly influence on the satisfaction of the tourists visiting the attractive tourism place of Bukit Lawang in North Sumatera and accomodation has no significant influence on the satisfaction of the tourists visiting the attractive tourism place of Bukit Lawang in North Sumatera.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Juliater Simarmata
AU  - Yuliantini Yuliantini
AU  - Yulianti Keke
PY  - 2016/11
DA  - 2016/11
TI  - The Influence of Travel Agent, Infrastructure and Accommodation on Tourist Satisfaction
BT  - Proceedings of the International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016)
PB  - Atlantis Press
SP  - 281
EP  - 283
SN  - 2352-5428
UR  - https://doi.org/10.2991/ictgtd-16.2017.55
DO  - 10.2991/ictgtd-16.2017.55
ID  - Simarmata2016/11
ER  -