Evaluation of Information Technology Infrastructure Management using IT Balanced Scorecard and COBIT Framework 4.1 on Domain Deliver and Support

DOI

10.2991/icst-18.2018.222How to use a DOI?

Keywords

Information Technology, IT Balanced Scorecard, COBIT

Abstract

The infrastructure management of information technology in the university is needed and started from the planning to the implementation. It is done so that the business processes of the university can run optimally. There were five stages in this research. Firstly, it was the data collection. The next stage in this research was the analysis of IT organization performance, the next stage was the analysis of the maturity level. Then, the next stage was the result analysis. Based on the assessment of performance using IT Balanced Scorecard and COBIT Framework 4.1, the average percentage value from four perspectives was 34.22% and the average value from domain deliver and support was 1,80. Finally, the last stage in this research was a recommendation. The results of this study are expected to show that the University has implemented good information technology governance at a good level. On performance appraisals using the IT Balanced Scorecard is expected to produce an excellent average percentage rate and categorized into high criteria

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ronggo Alit
AU  - Sugiarto Sugiarto
AU  - Mohammad Idhom
PY  - 2018/12
DA  - 2018/12
TI  - Evaluation of Information Technology Infrastructure Management using IT Balanced Scorecard and COBIT Framework 4.1 on Domain Deliver and Support
BT  - Proceedings of the International Conference on Science and Technology (ICST 2018)
PB  - Atlantis Press
SP  - 1103
EP  - 1107
SN  - 2589-4943
UR  - https://doi.org/10.2991/icst-18.2018.222
DO  - 10.2991/icst-18.2018.222
ID  - Alit2018/12
ER  -