Research on Taguchi TOPSIS Method in Logistics Service Quality

DOI

10.2991/icsser-18.2018.55How to use a DOI?

Keywords

Logistics service quality; Taguchi method; TOPSIS; Multiple attribute decision

Abstract

With the rapid development of e-commerce, the logistics industry has also received much attention. Therefore, how to choose the best service quality logistics enterprise from a large number of logistics enterprises has become the primary problem faced by enterprise users. In order to select the highest service quality logistics enterprise and improve the stability of service quality, this study applies the Taguchi method to the research of logistics service quality. The TOPSIS method is used to analyze the data, and the Taguchi and TOPSIS methods are integrated to make the best choice. Finally, the rationality of the conclusion of this paper is verified by a related example.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Miao Tang
AU  - Tiedan Wang
AU  - Dinghong Peng
PY  - 2018/10
DA  - 2018/10
TI  - Research on Taguchi TOPSIS Method in Logistics Service Quality
BT  - Proceedings of the 2018 International Conference on Social Science and Education Reform (ICSSER 2018)
PB  - Atlantis Press
SP  - 233
EP  - 236
SN  - 2352-5398
UR  - https://doi.org/10.2991/icsser-18.2018.55
DO  - 10.2991/icsser-18.2018.55
ID  - Tang2018/10
ER  -