From pre-entry expectation to turnover intention among life insurance agents in Qingdao, China: Social support change as moderator and organizational commitment as mediator
Authors
Hao Liu, Arsiah Bahron, Awangku Hassanal Bahar Pengiran Bagul
Corresponding Author
Hao Liu
Available Online May 2019.
- DOI
- 10.2991/icssed-19.2019.40How to use a DOI?
- Keywords
- Organizational commitment, Turnover intention, PLS-SEM.
- Abstract
Understanding how China’s life insurance agents’ pre-entry expectation affecting turnover intention, is the purpose of the study. The study employed statistical environment R version 3.4.3 for running Partial least squares structural equation modelling (PLS-SEM) analysis. Compare to pre-entry expectation, perceived performance is more determinative of defining confirmation of expectation. Employees likely to consider organizational commitment more than post-entry satisfaction when they decide whether to stay.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Hao Liu AU - Arsiah Bahron AU - Awangku Hassanal Bahar Pengiran Bagul PY - 2019/05 DA - 2019/05 TI - From pre-entry expectation to turnover intention among life insurance agents in Qingdao, China: Social support change as moderator and organizational commitment as mediator BT - Proceedings of the 2019 4th International Conference on Social Sciences and Economic Development (ICSSED 2019) PB - Atlantis Press SP - 217 EP - 220 SN - 2352-5398 UR - https://doi.org/10.2991/icssed-19.2019.40 DO - 10.2991/icssed-19.2019.40 ID - Liu2019/05 ER -