Improving Quality of LL-DIKTI Area X Services in Facing Industrial Era 4.0

DOI

10.2991/icss-19.2019.232How to use a DOI?

Keywords

Quality of Public Service; Ability of Apparatus

Abstract

This study examines the quality of public services at the Office of Higher Education Services (LLKDIKTI) Region IX Sulawesi and Gorontalo. The problem in this study is how the quality of public services at the Office of Higher Education Services (LL-DIKTI) Region IX Sulawesi and Gorontalo and determinant factors on the quality of public services at the Office of Higher Education Services (LLDIKTI) Region IX Sulawesi and Gorontalo. This study aims to determine the quality of public services at the Office of Higher Education Services (LL-DIKTI) Region IX Sulawesi and Gorontalo and to determine determinant factors on the quality of public services at the Office of Higher Education Services (LL-DIKTI) Region IX Sulawesi and Gorontalo. The technique of collecting data uses three ways; namely observation; interview and documentation; while the focus of this research is the ability to complete work according to schedule; ability to cooperate; ability to plan activities; speed in carrying out tasks; level of creativity looking for the best work procedures; and methods used is descriptive qualitative. The results showed that the quality of public services at the Office of Higher Education Services (LLK-DIKTI) Region IX of Sulawesi and Gorontalo had been going well. This was evidenced by the ability of the apparatus to complete work according to schedule. activities; in completing jobs classified as fast and the level of creativity looking for the best work procedures. This can be run well supported by various factors including the leadership style applied by the head of the LLDIKTI; the availability of human resources; the support of facilities and infrastructures; employee discipline and the application of ITbased systems and the support of good room arrangements.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Risma Niswaty
AU  - H. Nasaruddin
AU  - Irsyad Dhahri
PY  - 2019/11
DA  - 2019/11
TI  - Improving Quality of LL-DIKTI Area X Services  in Facing Industrial Era 4.0
BT  - Proceedings of the International Conference on Social Science 2019 (ICSS 2019)
PB  - Atlantis Press
SP  - 87
EP  - 90
SN  - 2352-5398
UR  - https://doi.org/10.2991/icss-19.2019.232
DO  - 10.2991/icss-19.2019.232
ID  - Niswaty2019/11
ER  -