The Analysis of Postal Express Customer Satisfaction In Shanxi Province

DOI

10.2991/icsma-16.2016.29How to use a DOI?

Keywords

SEM; customer satisfaction; Postal Express in Shaanxi Province

Abstract

In the period of China's express delivery market rapid expansion, the postal express business has declined in Shaanxi Province. Improving customer satisfaction has become the important tool to maintain and increase market. after analyzing postal express logistics business situation and competitors in the Shaanxi province, build shaanxi province postal express customer satisfaction(SEM)model. Conducing validity and reliability test, empirically analysis postal express customer satisfaction in Shaanxi Province. According to the empirical results, it show that prices, Timeliness satisfaction,quality of service have significant impact in Shaanxi postal express customer satisfaction.From the three factors put forward suggestions.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xin Li
PY  - 2016/12
DA  - 2016/12
TI  - The Analysis of Postal Express Customer Satisfaction In Shanxi Province
BT  - Proceedings of the 2016 4th International Conference on Sensors, Mechatronics and Automation (ICSMA 2016)
PB  - Atlantis Press
SP  - 147
EP  - 151
SN  - 1951-6851
UR  - https://doi.org/10.2991/icsma-16.2016.29
DO  - 10.2991/icsma-16.2016.29
ID  - Li2016/12
ER  -