Evaluation of Quality Management Performance in the Office of the President using the Modified Public Sector Management Quality Award (PMQA) Model

DOI

10.2991/icpm.2013.10How to use a DOI?

Keywords

Quality Evaluation, AHP, VIKOR

Abstract

This paper presents the application of an integrated VIKOR and AHP method to measure the quality management performance of departments in the Office of the President. Attributes associated with Public Sector Management Quality Award (PMQA) criteria are considered. Firstly, Analytical Hierarchy Process (AHP) is used to calculate the weights of criteria. Then, the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method is used to find the best department based on the weighted criteria achieved from the AHP. Staff in the Office of the President provided data for this study. This paper presents an application process of the integrated model for evaluating departments’ performance. The results showed that the developed model could be successfully applied in the performance evaluation for departments in the Office of the President as a useful tool to assist university administrators in improving quality performance and achieving a high performance organization.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Thipparat Thoedtida
AU  - Thaseepetch Thongpoon
PY  - 2013/05
DA  - 2013/05
TI  - Evaluation of Quality Management Performance in the Office of the President using the Modified Public Sector Management Quality Award (PMQA) Model
BT  - Public Administration In The Time Of Regional Change (ICPM 2013) <br> Proceedings of the Second International Conference on Public Management 2013
PB  - Atlantis Press
SP  - 54
EP  - 60
SN  - 1951-6851
UR  - https://doi.org/10.2991/icpm.2013.10
DO  - 10.2991/icpm.2013.10
ID  - Thoedtida2013/05
ER  -