Critical Success Factors for Implementing E-business on Logistic and Forwarding Businesses in Bali

DOI

10.2991/978-94-6463-622-2_29How to use a DOI?

Keywords

Critical Success Factors; E-Business; Logistics and Forwarding

Abstract

Tourism logistics is a characteristic of logistics businesses in Bali. The Indonesian Logistics and Forwarding Association (ILFA) Bali consisted of 98 logistics and forwarding companies. Because of the importance of implementing e-business while the phenomenon that not all business processes have successfully implemented e-business, this research aimed to develop a Critical Success Factor (CSF) framework for implementing e-business in logistics and forwarding businesses in Bali. This research carried out a qualitative content analysis approach. The research consisted of data collection stages, coding frame creation, data coding, data analysis, data visualization, and evaluation. The coding frame was created based on the TOE (Technological, Organization, Environment) framework which has been mapped from TARIM (Technology Acceptance Method and Technology Readiness Index), cost barriers, and e-commerce collaboration variables. In content analysis, frequency calculations are carried out from coding data. The finding was the CSF framework has been formed with 2 indicators criteria, namely key indicators and supporting indicators. Key indicators consisted of Network Facilities, Technology Acceptance & Readiness, and Management Commitment. Supporting indicators consisted of Benefits for Organization, Distribution Channel, and Scalability. In more detail regarding the Technology Acceptance & Readiness indicators, there were several critical factors, namely Staff Skill & Expertise, Partner & Customer Trust, Technical Cost of ICT Equipment, Customer Satisfaction, and Data & System Security. It can be concluded that the proposed framework can be used as a reference in planning e-business development for logistics and forwarding businesses, by paying attention to key indicators and supporting indicators.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ketut Vini Elfarosa
AU  - Kadek Cahya Dewi
AU  - A. A. Ayu Mirah Kencanawati
AU  - Ni Wayan Dewinta Ayuni
AU  - A. A. Bagus Bayu Joni Saputra
PY  - 2024
DA  - 2024/12/31
TI  - Critical Success Factors for Implementing E-business on Logistic and Forwarding Businesses in Bali
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024)
PB  - Atlantis Press
SP  - 256
EP  - 265
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-622-2_29
DO  - 10.2991/978-94-6463-622-2_29
ID  - Elfarosa2024
ER  -