Level of Satisfaction of Urban Bus Rapid Transit Users: A Case Study of Trans Metro Dewata and Trans Sarbagita in Bali

DOI

10.2991/978-94-6463-587-4_36How to use a DOI?

Keywords

Bali; BRT; Passenger Satisfaction; Public Transportation; Service Quality; Trans Metro Dewata; Trans Sarbagita

Abstract

This study evaluates passenger satisfaction with the Bus Rapid Transit (BRT) systems in Bali, specifically the Trans Metro Dewata and Trans Sarbagita services, within the Sarbagita region. The research employs a quantitative approach, utilizing surveys to measure user satisfaction across various service attributes, including frequency, punctuality, comfort, cleanliness, safety, and information clarity. The findings reveal significant gaps between actual service performance and passenger expectations, particularly in the areas of punctuality, safety, and information clarity. While the systems performed relatively well in comfort and cleanliness, they still fell short of the ideal standards expected by users. The study highlights the need for targeted improvements in these key areas to enhance overall passenger satisfaction and increase ridership. By comparing these results with similar studies in other urban contexts, the research underscores the universal challenges faced by BRT systems in meeting passenger expectations and provides actionable insights for policymakers and transit authorities to improve service delivery. The findings contribute to the broader discourse on sustainable urban mobility and the ongoing efforts to optimize public transportation systems in developing regions.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Putu Hermawati
AU  - Lilik Sudiajeng
AU  - I Gusti Lanang Made Parwita
AU  - Fransiska Moi
PY  - 2024
DA  - 2024/12/01
TI  - Level of Satisfaction of Urban Bus Rapid Transit Users: A Case Study of Trans Metro Dewata and Trans Sarbagita in Bali
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Engineering Applied Science 2024 (ICoSTAS-EAS 2024)
PB  - Atlantis Press
SP  - 313
EP  - 321
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-587-4_36
DO  - 10.2991/978-94-6463-587-4_36
ID  - Hermawati2024
ER  -