Proceedings of the International Conference on Social, Politics, Administration, and Communication Sciences (ICoSPACS 2022)

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E-Government Implementation: The Use of e-kelurahan Improving Public Service

Authors
Siti Osa Kossasy1, *, Sinta Westika Putri1, F. Yasmeardi1, Yenni Jufri1, Eva Suryany1
1Sekolah Tinggi Ilmu Administrasi Lppn, Padang, Indonesia
*Corresponding author. Email: sitiosakossasy@stia-lppn.ac.id
Corresponding Author
Siti Osa Kossasy
Available Online 26 September 2023.
DOI
10.2991/978-2-38476-106-7_4How to use a DOI?
Keywords
Public Service; E-Government; Community Satisfaction
Abstract

Kelurahan as an institution that is very close to the community, it implements e-government in the form of services to the community through the e-kelurahan application. The problem that arises from this is for people who are still technologically savvy, it can be analyzed the use of e-kelurahan in process of administration. Therefore, the purpose of this research is to see how the use of e-kelurahan in improving public services to the community in the Kampung Pondok Village, Padang City. The research method used in this research is descriptive qualitative in the form of in-depth interviews with the community and related parties. The results of the study indicate that the use of e-kelurahan applications in improving public services is still not effective because there are still many people who carry out services manually, lack of socialization by officers to the community about the importance of using e-kelurahan.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Social, Politics, Administration, and Communication Sciences (ICoSPACS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
26 September 2023
ISBN
10.2991/978-2-38476-106-7_4
ISSN
2352-5398
DOI
10.2991/978-2-38476-106-7_4How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Siti Osa Kossasy
AU  - Sinta Westika Putri
AU  - F. Yasmeardi
AU  - Yenni Jufri
AU  - Eva Suryany
PY  - 2023
DA  - 2023/09/26
TI  - E-Government Implementation: The Use of e-kelurahan Improving Public Service
BT  - Proceedings of the International Conference on Social, Politics, Administration, and Communication Sciences (ICoSPACS 2022)
PB  - Atlantis Press
SP  - 22
EP  - 27
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-106-7_4
DO  - 10.2991/978-2-38476-106-7_4
ID  - Kossasy2023
ER  -