Activities and Communication Patterns of the West Java Provincial Government During the Covid-19 Pandemic Through Twitter

DOI

10.2991/978-2-494069-65-7_28How to use a DOI?

Keywords

Government communication; communication activities and patterns; Twitter; Covid-19

Abstract

The Covid-19 pandemic in Indonesia was a challenge for the West Java Provincial Government since the first case was found in residents of Depok City. Inevitably, it caused panic and confusion of information in the community. Therefore, the West Java Provincial Government was demanded to overcome panic and uncertainty in society, which could be fulfilled by performing appropriate government communications. Massive and accessible social media was one of the communication media the West Java Government selected to convey various information and programs to handle Covid-19. This study aims to determine the activities and communication patterns of the West Java Provincial Government through the Twitter accounts of @Jabarprovgoid and @Pikobar_jabar by examining their activities and interactions with the public during the pandemic. The research range of @Jabarprovgoid was from February 2020 to December 2021, while @Pikobar_jabar was from February 2021 to December 2021. This study employed a qualitative research method and the data were analyzed using NVivo12 plus. The results revealed that the West Java Government actively communicated through Twitter accounts @Jabarprovgoid and @Pikobar_jabar to convey various Covid-19 information. The community responded well, as evidenced by the emerging interactions and patterns. During the Covid-19 pandemic, the West Java Government played a significant role in providing education and conveying information and news by involving various stakeholder accounts or institutions.

Copyright

© 2022 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Alma Titian
AU  - Dian Eka Rahmawati
AU  - Haryadi Arief Nuur Rasyid
PY  - 2022
DA  - 2022/12/24
TI  - Activities and Communication Patterns of the West Java Provincial Government During the Covid-19 Pandemic Through Twitter
BT  - Proceedings of the International Conference on Sustainable Innovation on Humanities, Education, and Social Sciences (ICOSI-HESS 2022)
PB  - Atlantis Press
SP  - 320
EP  - 330
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-65-7_28
DO  - 10.2991/978-2-494069-65-7_28
ID  - Titian2022
ER  -