Knowledge Management In Rumah Tunggu Kelahiran (RTK) in Health Services in Sinjai District

DOI

10.2991/ahsr.k.200723.056How to use a DOI?

Keywords

knowledge management, Rumah Tunggu Kelahiran, health services

Abstract

Knowledge management has an effect on organizational performance and becomes an interesting issue to be studied in public sector organizations. Sinjai District Rumah Tunggu Kelahiran (RTK) has received two awards TOP 99 and TOP 40 Public Service Innovations at the Real Work Week of the Indonesian Mental Revolution held in Solo- Surakarta City at the end of August 2017. Based on this, a research on the management of RTK was conducted in health services. This research was conducted at RTK in Sinjai Regency, South Sulawesi Province, Indonesia in March-May 2019. The research method used was a qualitative method, with a type of phenomenology. The data collected are primary data and secondary data, with methods using observation techniques, document review, and interviews. Determination of informants is determined purposively. Furthermore, analyzing the data by data reduction, data presentation and drawing conclusions/verification. The results showed that of the four dimensions namely; (a) building knowledge (knowledge building), knowledge management is done by learning from personal experience, non-formal training sourced from books, and peers as well as the person in charge of the Waiting for Birth (RTK). (b) have knowledge (holding knowledge), knowledge management refers to what is known from the school, lectures and parental advice. (c) pool of knowledge (knowledge pool) Knowledge management refers to knowledge management systems sourced from the internet and friendships conducted by exchanging ideas, and (d) the use of knowledge (use of knowledge), knowledge management that is known to be applied simply and influenced by serving culture such as sipakatau, sipakainge and sipakelebbi.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Mochamat Nurdin
AU  - A. Jamaluddin
AU  - AR Asriadi
AU  - Umar Congge
PY  - 2020
DA  - 2020/07/24
TI  - Knowledge Management In Rumah Tunggu Kelahiran (RTK) in Health Services in Sinjai District
BT  - Proceedings of the 1st International Conference on Science, Health, Economics, Education and Technology (ICoSHEET 2019)
PB  - Atlantis Press
SP  - 222
EP  - 226
SN  - 2468-5739
UR  - https://doi.org/10.2991/ahsr.k.200723.056
DO  - 10.2991/ahsr.k.200723.056
ID  - Nurdin2020
ER  -