Level of Public Satisfaction with Aceh Government Performance in Relation to Covid-19 Responses

DOI

10.2991/assehr.k.201219.057How to use a DOI?

Keywords

public satisfaction, government performance, covid19 response

Abstract

Covid19 outbreak has attracted the government of Indonesia’s attention at various levels in relation to response to it. Various policies have been implemented and enforced to minimize the potential risks. The government of Aceh Province handles Covid19 outbreak seriously and has issued The Decree of The Governor of Aceh number 440/924/2020. The decree contains the policies to be taken to respond to the outbreak. This study aims to measure the level of public satisfaction to the Aceh Government Covid19 undertaken policies through eight indicators as mentioned in the governor decree as the way the government responds to the pandemic. The method used is the interest performance analysis. The measurement indicators are mapped in four quadrants in a Cartesian diagram aiming to compare the level of public expectations and the perceived performance of Aceh residents. Based on research findings, satisfaction index is at C level, meaning the satisfaction level is not good. In addition, public expectation and perceived performance of Aceh Government in relations to Covid19 response were divided into second and third quadrants. The second quadrant means they were satisfied with the government performance on the indicators perceived as important ones. The indicators included into this category are the verses number 1, 6, 7 and 8 of the decree. Meanwhile, in the third quadrant they were not satisfied for the indicators perceived as not important. The indicators included into this category are the verses number 2, 3, 4 and 5. The result of research is significantly important as the initial overview for Aceh Government to understand the level of public satisfaction in relation to their performance to respond to the outbreak. This information might be used as a basis of public trust and policy development to deal with the uncertain situation of this Covid19 outbreak.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yusnaidi
AU  - SI Mirdha Fahlevi
AU  - Marlizar
PY  - 2020
DA  - 2020/12/21
TI  - Level of Public Satisfaction with Aceh Government Performance in Relation to Covid-19 Responses
BT  - Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)
PB  - Atlantis Press
SP  - 375
EP  - 382
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201219.057
DO  - 10.2991/assehr.k.201219.057
ID  - 2020
ER  -