Proceedings of the 5th International Conference on Social and Political Sciences (IcoSaPS 2018)

30. E-Complaint, Smart City and Local Government in Indonesia

Authors
Agusniar Luthfia, Eka Alkhajar
Corresponding Author
Agusniar Luthfia
Available Online August 2018.
DOI
10.2991/icosaps-18.2018.30How to use a DOI?
Keywords
e-complaint, smart city, ULAS, local government
Abstract

In late 2013, Surakarta local government launched an online complaint handling service or e-complaint known as the Surakarta Complaint Handling Service Unit (ULAS, Unit Layanan Aduan Surakarta). The local government hopes that the unit can become the primary place for Surakarta citizens to submit their complaint about the city’s public services. By using quantitative and qualitative content analysis, this research examines the e-complaint practical performance recorded in its website in relation to the smart city concept currently applied in Surakarta. The results showed that e-complaint practice has performed well even though it is not in its maximum usage since there are some problems which require immediate solutions.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 5th International Conference on Social and Political Sciences (IcoSaPS 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
August 2018
ISBN
978-94-6252-589-4
ISSN
2352-5398
DOI
10.2991/icosaps-18.2018.30How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Agusniar Luthfia
AU  - Eka Alkhajar
PY  - 2018/08
DA  - 2018/08
TI  - 30. E-Complaint, Smart City and Local Government in Indonesia
BT  - Proceedings of the 5th International Conference on Social and Political Sciences (IcoSaPS 2018)
PB  - Atlantis Press
SP  - 148
EP  - 153
SN  - 2352-5398
UR  - https://doi.org/10.2991/icosaps-18.2018.30
DO  - 10.2991/icosaps-18.2018.30
ID  - Luthfia2018/08
ER  -