Understanding the Importance of Financial Strength and Emotional Intelligence of Employees at the Regional Tax and Retribution Board and the Capital Investment Agency of Medan City

DOI

10.2991/assehr.k.220204.057How to use a DOI?

Keywords

financial strength; emotional intelligence; emotion management

Abstract

Regional Tax and Retribution Board (BPPRD) plays the role of raising regional income. Whereas the Capital Investment Agency and One-Stop Integrated Service (DPMTSP) plays the role of actualizing investment in one region. Both institutions help create local financial strength. The understanding towards the importance of financial strength of Medan city by its staffs at service departments in both institutions as well as their emotional intelligence in dealing with taxpayers and potential investors in Medan city is highly necessary. The present study aims at obtaining empirical evidence about dissenting understanding towards the importance of Medan city financial strength and emotional intelligence among the staffs in these institutions. A total of 35 staff at service department in BPPRD and 20 staff at DPMTSP were involved as the sample of our study. A discriminant analysis was used as the test tool. The results of this study revealed that there is a significant difference in understanding the importance of the financial strength of Medan city and the ability to manage emotions between the two groups. The implication is that the policy to enhance the understanding towards the importance of financial strength and the ability to manage emotions when it comes to dealing with the public society shall be augmented, especially in the government institutions where their employees’ understanding and abilities are significantly lower.

Copyright

© 2022 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Khaira Amalia Fachrudin
AU  - Elisabet Siahaan
AU  - Iman Faisal Pane
PY  - 2022
DA  - 2022/02/15
TI  - Understanding the Importance of Financial Strength and Emotional Intelligence of Employees at the Regional Tax and Retribution Board and the Capital Investment Agency of Medan City
BT  - Proceedings of the Second International Conference on Public Policy, Social Computing and Development (ICOPOSDEV 2021)
PB  - Atlantis Press
SP  - 379
EP  - 382
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220204.057
DO  - 10.2991/assehr.k.220204.057
ID  - Fachrudin2022
ER  -