Proceedings of the International Conference on Public Policy, Social Computing and Development 2017 (ICOPOSDev 2017)

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THE INFLUENCE OF NEW PUBLIC MANAGEMENT TOWARDS THE QUALITY OF BUREAUCRATIC TOURISM SERVICE IN LAKE TOBA NORTH SUMATERA (A STUDY IN FOUR DISTRICS)

Authors
Erika Revida, Alwi Hashim Batu Bara, Sukarman Purba
Corresponding Author
Erika Revida
Available Online October 2017.
DOI
10.2991/icoposdev-17.2018.23How to use a DOI?
Keywords
new public management, public management, the quality of bureaucratic tourism service
Abstract

The objectives of the research was to analyze the influence of New Public Management Towards The Quality of Bureaucratic Tourism Services In Lake Toba Parapat North Sumatra. The method used of this research were combination between quantitative and qualitative research. Samples were taken from all the bureaucratic in Lake Toba Parapat North Sumatera of 120 people from 4 district around Lake Toba North Sumatera. Data collection techniques used from documentary studies, questionnaires, interviews and observations, while the data analysis technique used were Product Moment and Simple Linier Regression analysis. The results showed that there was a positive and significant influence between New Public Management and The Quality of Bureaucratic Tourism Services in Lake Toba Parapat North Sumatra. The recommendations of this research were it needs to enhance New Public Management by The Efficiency Drive, Downsizing and Decentralization, In Search of Excellence, and Public Service Orientation and to enhance The Quality of Bureaucratic Tourism Service by giving tangibles, reliability, responsive and assurance and empathy service to the tourist.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Public Policy, Social Computing and Development 2017 (ICOPOSDev 2017)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
October 2017
ISBN
978-94-6252-455-2
ISSN
2352-5398
DOI
10.2991/icoposdev-17.2018.23How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Erika Revida
AU  - Alwi Hashim Batu Bara
AU  - Sukarman Purba
PY  - 2017/10
DA  - 2017/10
TI  - THE INFLUENCE OF NEW PUBLIC MANAGEMENT TOWARDS THE QUALITY OF BUREAUCRATIC TOURISM SERVICE IN LAKE TOBA NORTH SUMATERA (A STUDY IN FOUR DISTRICS)
BT  - Proceedings of the International Conference on Public Policy, Social Computing and Development 2017 (ICOPOSDev 2017)
PB  - Atlantis Press
SP  - 108
EP  - 112
SN  - 2352-5398
UR  - https://doi.org/10.2991/icoposdev-17.2018.23
DO  - 10.2991/icoposdev-17.2018.23
ID  - Revida2017/10
ER  -