Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)

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The Effect of work Conflict and Job Stress on The Human Resources Performance (Case Study: Maintenance & Engineer Division at PT. Paiton Operation & Maintenance Indonesia)

Authors
Ni Gusti Made Rai1, Nabila Silmina1, Helmi Fitrananda1, *, Syarifa Hanoum1, 2, Puti Sinansari1, Bustanul Arifin Noor1
1Department of Business Management, Institut Teknologi Sepuluh Nopember (ITS) Surabaya, Indonesia
2Decision Sciences and Modelling Program, ISILC, Victoria University, Melbourne, Australia
*Corresponding author. Email: helmi2015.hp@gmail.com
Corresponding Author
Helmi Fitrananda
Available Online 31 December 2021.
DOI
10.2991/aebmr.k.211226.042How to use a DOI?
Keywords
Human Resources; Work Conflict; Job Stress; Employee Performance; PLS-SEM
Abstract

PT. Paiton Operation and Maintenance Indonesia is a business enterprise engaged withinside the subject of steam energy technology and is the most important in Indonesia. In carrying out the company’s operations, there are obstacles that can trigger internal conflicts due to a decrease in incentives for employees of the Maintenance and Engineer Division. This makes employees feeling unappreciated, experiencing stress at work, and very little employee involvement.The purpose of this study was to determine the effect of a work conflict and work stress on the performance of the Maintenance and Engineer Division employees at PT. Paiton Operation & Maintenance Indonesia. Data collection was carried out by distributing online questionnaires with a complete of 107 personnel blended from the Maintenance and Engineer Division. Data analysis in this study used the Partial Least Squares Structural Equation Modeling (PLS-SEM) method of Smart PLS. According to the findings of this research, work conflict has a positive and significant effect on employee performance. The research findings also proved that job stress does not affect employee performance. The results of the study provide recommendations and managerial implications based on the analysis in this study so that the company can implement and prioritize the quality of human resources to maximize employee performance.

Copyright
© 2021 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2021
ISBN
978-94-6239-503-9
ISSN
2352-5428
DOI
10.2991/aebmr.k.211226.042How to use a DOI?
Copyright
© 2021 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Ni Gusti Made Rai
AU  - Nabila Silmina
AU  - Helmi Fitrananda
AU  - Syarifa Hanoum
AU  - Puti Sinansari
AU  - Bustanul Arifin Noor
PY  - 2021
DA  - 2021/12/31
TI  - The Effect of work Conflict and Job Stress on The Human Resources Performance (Case Study: Maintenance & Engineer Division at PT. Paiton Operation & Maintenance Indonesia)
BT  - Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
PB  - Atlantis Press
SP  - 305
EP  - 309
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.211226.042
DO  - 10.2991/aebmr.k.211226.042
ID  - Rai2021
ER  -