Technology Acceptance Model Analysis of M-Banking Using UTAUT 2 Method

DOI

10.2991/aebmr.k.211226.009How to use a DOI?

Keywords

SEM-PLS; Trust; Attitude; Satisfaction; UTAUT2; M-Banking

Abstract

The high demand of user satisfaction becomes a benchmark to develop the technology, one of them is Mobile Banking (M-Banking). Along with the development of user needs, it is necessary to improve and develop the M-Banking Technology itself so that it is expected to provide more to its users. This issue encourages the author to conducts research to discover what components could impact user interest in using M-Banking so that it can measure the level of user satisfaction. The author makes a research of M-Banking that owned by state-owned bank in Indonesia, namely BNI Mobile Banking using UTAUT2 method with the 3 addition variables: Trust, Attitude, and Satisfaction. The analysis technique was performed using SEM with WarpPLS as the software to analyse data. Results of this study are from 15 hypotheses, there are 7 hypotheses that have significant relationship, and another 8 hypotheses have insignificant relationship. In the research conducted, the implementation of BNI Mobile Banking proved to be acceptable to customers. The analysis result can be used as the recommendation and suggestion in developing the further exploration.

Copyright

© 2021 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Rr. Putri Intan Paramaeswari
AU  - Riyanarto Sarno
PY  - 2021
DA  - 2021/12/31
TI  - Technology Acceptance Model Analysis of M-Banking Using UTAUT 2 Method
BT  - Proceedings of the 3rd International Conference on Business and Management of Technology (ICONBMT 2021)
PB  - Atlantis Press
SP  - 64
EP  - 71
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.211226.009
DO  - 10.2991/aebmr.k.211226.009
ID  - Paramaeswari2021
ER  -