The Effect of Quality of Services and Facilities on Patient Satisfaction During the Covid-19 Pandemic at Puskesmas Berbek Nganjuk Regency

DOI

10.2991/978-94-6463-160-9_18How to use a DOI?

Keywords

Service Quality; Facilities; Satisfaction; Puskesmas

Abstract

In this study, the aim of this study was to prove the influence of service quality and facilities on patient satisfaction during the Covid-19 pandemic at the Berbek Public Health Center, Nganjuk Regency. The researcher uses a quantitative approach in proving the truth of the research by using a significance rate of 5% in non-probability sampling. The limit of the validity of the sample is calculated using the Slovin formula, the limit of the sample is 100 respondents. The research instrument used a closed questionnaire with 26 statements. The data analysis technique used multiple linear regression with the classical assumption test of normality, linearity, and multicollinearity in hypothesis testing. The results of the study prove that, partially the quality of service has a significant positive effect on patient satisfaction at the Berbek Public Health Center, Nganjuk Regency and the facilities partially have a significant positive effect on patient satisfaction at the Berbek Public Health Center, Nganjuk Regency. So that the quality of services and facilities is proven to simultaneously have a significant effect on patient satisfaction at the Berbek Public Health Center, Nganjuk Regency with a coefficient of determination of 71.4%.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ika Novaliana
AU  - Dyan Arintowati
AU  - Muhammad Bawono
AU  - Devy Aprilia Ningtyas
PY  - 2023
DA  - 2023/05/10
TI  - The Effect of Quality of Services and Facilities on Patient Satisfaction During the Covid-19 Pandemic at Puskesmas Berbek Nganjuk Regency
BT  - Proceedings of the 1st International Conference of Management and Business (ICoMB 2022)
PB  - Atlantis Press
SP  - 163
EP  - 170
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-160-9_18
DO  - 10.2991/978-94-6463-160-9_18
ID  - Novaliana2023
ER  -