Aspirations and Complaints on LAPOR UPI Application

A Small Corpus Study

DOI

10.2991/assehr.k.211119.106How to use a DOI?

Keywords

Aspirations; complaints; corpus linguistics; LAPOR UPI; word frequency

Abstract

This research is motivated to further review the corpus on the complaints and aspiration data on LAPOR UPI system complaints. This study aims to describe the forms of corpus in Integrated Service Unit (ULT) about complaints and aspirations of the community. This study utilizes the software in analyzing corpus data, Antconc. This study obtained the data classified into data frequency, and samples of complaints and aspirarions. The findings showed in the period of January 2019 to December 2020, there were 41 complaints and 6 aspirations filed by the UPI community. On the one hand, this showed that the community have filed more complaints which indicated that the university have work to do to improve its services to the community. On the other hand, with the UPI LAPOR platform which was previously nonexistant, the community’s voices were being facilitated as an indication of an improved university service. With this corpus data research, it is hoped that it can be one of the references and descriptions for the LAPOR UPI and the UPI

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Undang Sudana
AU  - Jatmika Nurhadi
AU  - Karina Diah Rahmawati
AU  - Rahmawati
AU  - Reza Tarmudi Firdaus
PY  - 2021
DA  - 2021/11/21
TI  - Aspirations and Complaints on LAPOR UPI Application
BT  - Proceedings of the Fifth International Conference on Language, Literature, Culture, and Education (ICOLLITE 2021)
PB  - Atlantis Press
SP  - 689
EP  - 694
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211119.106
DO  - 10.2991/assehr.k.211119.106
ID  - Sudana2021
ER  -