The Evaluation of Library Service Quality in LibQUAL+ Dimension Based on Users’ Gender
- DOI
- 10.2991/assehr.k.201215.041How to use a DOI?
- Keywords
- LibQual+, university library, service quality
- Abstract
In this research, the authors want to raise the topic of gender in evaluating service quality, so that later it can be used as a reference in improving service quality in the UNP Library which is inclusive and ready to serve all visitors to the maximum. Through this research, the authors try to evaluate the quality of services provided by the UNP Library to female and male visitors and try to ensure that the equality of service is received by both. In order to evaluate it, the authors use the LibQUAL+ method which measures the quality of library services based on three dimensions used as measurement indicators which are Affect of Service (librarian attitudes in serving library users), information Control (availability of collections and easy access to information) and Library as Place (library facilities and infrastructure). This research uses accidental sampling with 24 male respondents and 72 female respondents. This research uses GAP analysis to evaluate the quality of service in UNP library. The results of this study indicate that the quality of service in the UNP library based on the LibQUAL+ dimension is good with an AG value of 0.002 and 1.10 SG value.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Habiburrahman AU - Gustina Erlianti PY - 2020 DA - 2020/12/17 TI - The Evaluation of Library Service Quality in LibQUAL+ Dimension Based on Users’ Gender BT - Proceedings of the 4th International Conference on Language, Literature, Culture, and Education (ICOLLITE 2020) PB - Atlantis Press SP - 265 EP - 272 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.201215.041 DO - 10.2991/assehr.k.201215.041 ID - 2020 ER -