Extending the UTAUT Model to Understand the Citizens’ Acceptance and Use of Electronic Government in Developing Country: A Structural Equation Modeling Approach

DOI

10.2991/icoiese-18.2019.17How to use a DOI?

Keywords

e-government; UTAUT; SEM; PLS; Public Services; Adoption

Abstract

The rapid development of information and communication technologies had a positive impact on the government to provide better and efficient services to the community. Despite some criticisms of electronic government services (e-gov) but so far, its utilization has continued to improve. The citizens need to be placed as customers at the center for the development and provision of public services. User satisfaction may indeed have the decisive influence in adopting and using e-gov services. This work modifies unified theory of acceptance and use of technology (UTAUT) model to improve user satisfaction and provide a solution for governments and to rethink the strategy for presenting a better model. A quantitative study has been conducted for describes the model and formulates sufficient indicators to measure user satisfaction. Furthermore, the measurement model was tested using data from the questionnaire. Structural equation modeling (SEM) is applied to know the goodness of fit underlying models and indicators. Based on the results, we find that privacy and performance expectancy have positive performance effects on the intention to use e-gov services. Finally, the results of this study are also expected to be an input for stakeholders for the development of e-gov in the future.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Deden Witarsyah Jacob
AU  - Irfan Darmawan
PY  - 2019/03
DA  - 2019/03
TI  - Extending the UTAUT Model to Understand the Citizens’ Acceptance and Use of Electronic Government in Developing Country: A Structural Equation Modeling Approach
BT  - Proceedings of the 2018 International Conference on Industrial Enterprise and System Engineering (IcoIESE 2018)
PB  - Atlantis Press
SP  - 92
EP  - 96
SN  - 2589-4943
UR  - https://doi.org/10.2991/icoiese-18.2019.17
DO  - 10.2991/icoiese-18.2019.17
ID  - Jacob2019/03
ER  -