Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)

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Analysis of Web Browser Design Improvements based on Customer Voice using Quality Function Deployment

Authors
Siti Hajar Komariah1, *, Rd. Rohmat Saedudin2
1Telkom University, Jl. Telekomunikasi, 40257, Bandung, Indonesia
2Telkom University, Jl. Telekomunikasi, 40257, Bandung, Indonesia
*Corresponding author. Email: sitihajar@telkomuniversity.ac.id
Corresponding Author
Siti Hajar Komariah
Available Online 30 December 2023.
DOI
10.2991/978-94-6463-340-5_22How to use a DOI?
Keywords
Web Browser; Product; QFD; HOQ
Abstract

In the contemporary world, science and technology play a pivotal role in facilitating and enhancing product development quality, encompassing the phases of conceptualization, design, and even manufacturing. Furthermore, the development of a product necessitates consideration of evolving consumer preferences, competitive pressures, and the imperative to augment revenue streams. This research endeavors to discern and assess the tools employed in the product development process and their alternatives. Employing Quality Function Deployment (QFD), this study delineates product attributes predicated on customer demands, business performance, market trends, technical aspects, procedural requisites, and quality assurance processes. A quantitative research methodology was adopted to conduct this investigation. The application of QFD will elucidate the product characteristics that resonate with customer interests. The House of Quality (HOQ) translates these attributes into technical criteria. The aspirations and desires of consumers and prospective users must be taken into account when conceiving a product to ensure its desirability and profitability.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
30 December 2023
ISBN
978-94-6463-340-5
ISSN
2352-5428
DOI
10.2991/978-94-6463-340-5_22How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Siti Hajar Komariah
AU  - Rd. Rohmat Saedudin
PY  - 2023
DA  - 2023/12/30
TI  - Analysis of Web Browser Design Improvements based on Customer Voice using Quality Function Deployment
BT  - Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)
PB  - Atlantis Press
SP  - 249
EP  - 257
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-340-5_22
DO  - 10.2991/978-94-6463-340-5_22
ID  - Komariah2023
ER  -