Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)

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Creating a Mobile E-Wallet for Visual Impairment Using an Inclusive Design Approach: A Case Study in Bandung, Indonesia

Authors
Ilham Ilyasa1, *, Rahmat Fauzi2, Sinung Suakanto3
1School of Industrial System Engineering, Telkom University, Bandung, Indonesia
2School of Industrial System Engineering, Telkom University, Bandung, Indonesia
3School of Industrial System Engineering, Telkom University, Bandung, Indonesia
*Corresponding author. Email: ilhamilyasa@student.telkomuniversity.ac.id
Corresponding Author
Ilham Ilyasa
Available Online 30 December 2023.
DOI
10.2991/978-94-6463-340-5_2How to use a DOI?
Keywords
First Keyword; Second Keyword; Third Keyword. Inclusive Design; E-Wallet; User Experience; User Interface; Usability; SUS; Visual Impairment
Abstract

In Indonesia, the rapid growth of Fintech has brought convenience to the general population, offering access to financial services and seamless fund transfers. However, this progress hasn't been fully inclusive, leaving individuals with visual impairments at a disadvantage. Based on data collected from a sample of 10 visually impaired respondents in Bandung, three primary challenges were identified when using E-Wallet applications: inaccuracies in screen reader interpretation of app displays, limitations in utilizing gesture-based functions such as 'slide to pay,' and lengthy transaction processes. This study's objective was to create an inclusive Fintech mobile application that provides comprehensive accessibility for screen reader users, employing the Inclusive Design Methodology. Evaluation, utilizing the System Usability Scale (SUS) and the Single Ease Question (SEQ) with the same 10 visually impaired participants, resulted in a high level of usability, as evidenced by an SUS score of 93 and a SEQ score of 67. These findings signify the successful development of an accessible and user-friendly Fintech application for individuals with visual impairments, bridging the accessibility gap within the Fintech sector in Indonesia.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
30 December 2023
ISBN
978-94-6463-340-5
ISSN
2352-5428
DOI
10.2991/978-94-6463-340-5_2How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ilham Ilyasa
AU  - Rahmat Fauzi
AU  - Sinung Suakanto
PY  - 2023
DA  - 2023/12/30
TI  - Creating a Mobile E-Wallet for Visual Impairment Using an Inclusive Design Approach: A Case Study in Bandung, Indonesia
BT  - Proceedings of the International Conference on Enterprise and Industrial Systems (ICOEINS 2023)
PB  - Atlantis Press
SP  - 4
EP  - 15
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-340-5_2
DO  - 10.2991/978-94-6463-340-5_2
ID  - Ilyasa2023
ER  -