Street-Level Bureaucracy: Bureaucratic Reform Strategies Initiated From Bottom Level

DOI

10.2991/icodag-17.2017.38How to use a DOI?

Keywords

Bureaucratic Reform and Street Level Bureaucracy Bureaucratic Reform and Street Level Bureaucracy

Abstract

This literature review paper discusses Street Level Bureaucracy and the right effort to reform the lower level bureaucracy in order to create efficient, effective and accountable governance. Street Level Bureaucracy is a government agency that deals directly with the public in providing public services. Street Level Bureaucracy also has a role as a mediator between community and policy makers. Based on the literatures, it is found that discursive discrepancies, service delays and street level-corruption are the main issues of the lower level bureaucrats. Those issues are caused by various factors such as an incompetent implementing agency, poor organizational culture and weak supervision. Several problem solutions offered in this study i.e. improvements from the perspective of organizational capacity, implementing agencies and socio-cultural environment conditions.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Novia Kencana
PY  - 2017/11
DA  - 2017/11
TI  - Street-Level Bureaucracy: Bureaucratic Reform Strategies Initiated From Bottom Level
BT  - Proceedings of the International Conference on Democracy, Accountability and Governance (ICODAG 2017)
PB  - Atlantis Press
SP  - 207
EP  - 211
SN  - 2352-5398
UR  - https://doi.org/10.2991/icodag-17.2017.38
DO  - 10.2991/icodag-17.2017.38
ID  - Kencana2017/11
ER  -