The Various Factors Affecting The Competence Of The Human Resources In Increasing Competitiveness In The Hospitality Industry

DOI

10.2991/icoborot-18.2019.26How to use a DOI?

Keywords

level of education, level of skills, triple helix

Abstract

The Tourism and Hospitality Sector is supported by the human resources who are qualified and competent in their fields. Hotels need professional and loyal workers to provide the best service and be able to survive in the era of competition. The purpose of this study is to investigate the competency (educationbackground and skills) of the human resources as the one of the most important factors in the hospitality industry and the role of the triple helix system (industry, government and academics) because in service-based organizations, human resources play a role as the key factor in determining company performance. This research is a survey method and used quantitative analysis. The population are the workers of the Front Office Department, Housekeeping Department and F&B Service Department of the Grand Inna Parapat Hotel and Siantar Hotel Parapat. The sample are taken by using purposive sampling. The results showed that the educationlevel of human resources in various departments was mostly at the level of secondary school education. The level of skills possessed by the human resources in various departments is more certified. The role of the 'triple helix' system (industry, government and academia) requires better integration. The competencies of hotel and restaurant employees are prepared since they are in advanced education. Then, the industries should continue to link and interact with the government and academics.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Femmy Indriany Dalimunthe
AU  - Muhammad Halfi Indra Syahputra
AU  - Sumihar Sebastiana Sitompul
PY  - 2019/12
DA  - 2019/12
TI  - The Various Factors Affecting The Competence Of The Human Resources In Increasing Competitiveness  In The Hospitality Industry
BT  - Proceedings of the 1st International Conference One Belt, One Road, One Tourism (ICOBOROT 2018)
PB  - Atlantis Press
SP  - 74
EP  - 83
SN  - 2352-5428
UR  - https://doi.org/10.2991/icoborot-18.2019.26
DO  - 10.2991/icoborot-18.2019.26
ID  - IndrianyDalimunthe2019/12
ER  -