A Study of the Double-edged Sword Effect of Organizational AI Adoption on Work Well-being of Knowledge-based Employees

DOI

10.2991/978-94-6463-552-2_17How to use a DOI?

Keywords

Organizational AI adoption; Role breadth self-efficacy; AI anxiety; Work well-being; AI awareness

Abstract

While research and practical experience have demonstrated that organizational adoption of artificial intelligence can yield various benefits for employees, including enhanced work performance and heightened work engagement, scant consideration has been given to its influence on the work well-being of these employees. Indeed, investigating these relationships holds significant importance. This is because technological innovation aimed at enhancing human well-being is a perpetual theme. Unleashing and harnessing the potential of AI to enhance organizational operations and promote the well-being of its members constitute the prevailing value proposition for future AI adoption. Given this, based on the cognitive-affective personality systems theory (CAPS), this study constructs a double-edged sword model of organizational AI adoption on knowledge-based workers’ work well-being. Specifically, this paper argues that organizational AI adoption will both enhance employees’ role breadth self-efficacy, probbnnmoting work well-being (cognitive pathway), and stimulate employees’ AI anxiety, inhibiting their work well-being(affective pathway). In addition, this study examined the moderating role of AI awareness impacts in these two paths. Multisource data (n = 314) from China support the proposed theoretical framework.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Mengmeng Huang
PY  - 2024
DA  - 2024/10/27
TI  - A Study of the Double-edged Sword Effect of Organizational AI Adoption on Work Well-being of Knowledge-based Employees
BT  - Proceedings of the 4th International Conference on Management Science and Software Engineering (ICMSSE 2024)
PB  - Atlantis Press
SP  - 169
EP  - 175
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-552-2_17
DO  - 10.2991/978-94-6463-552-2_17
ID  - Huang2024
ER  -