Study on customer satisfaction of electric vehicle product quality characteristic
- DOI
- 10.2991/icmse-17.2017.35How to use a DOI?
- Keywords
- electric vehicle, product quality characteristics, customer satisfaction, product life cycle
- Abstract
In recent years, driven by national policies, new energy automotive market in China was growing explosively, in which battery electric vehicles becomes the main force because of their low emission and high energy efficiency. Customer satisfaction research of product quality characteristic research for electric vehicle is different from the traditional vehicle. This paper analyzes the structure of battery electric vehicles, chooses AHP to construct the index system of battery electric vehicle product quality characteristics according to their definition and classification, standardize product characteristic positioning process and subsequently promise the reliability of product characterization and verification, which can assist auto companies to improve products directly in the design and production processes, optimize the product life cycle.
- Copyright
- © 2017, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Jun Ma AU - Tianjiao Li AU - Zaiyan Gong PY - 2017/04 DA - 2017/04 TI - Study on customer satisfaction of electric vehicle product quality characteristic BT - Proceedings of the 2017 7th International Conference on Manufacturing Science and Engineering (ICMSE 2017) PB - Atlantis Press SP - 188 EP - 199 SN - 2352-5401 UR - https://doi.org/10.2991/icmse-17.2017.35 DO - 10.2991/icmse-17.2017.35 ID - Ma2017/04 ER -