Effect of System Quality, Information Quality, and Perceived Usefulness on User Satisfaction of Webstudent Applications to Improve Service Quality for Budi Luhur University Students

DOI

10.2991/aebmr.k.200205.016How to use a DOI?

Keywords

academic services, system quality, information quality, perceived usefulness, user satisfaction

Abstract

Universitas Budi Luhur (UBL) is one of the private universities that prioritize the application of IT in the learning process. One application developed by UBL is the Webstudent application. The web-based application presents information and academic services for students. Based on interviews with UBLs Webstudent application users, there are still some complaints and inconveniences to application users. Most complaints are related to access to servers that are often interrupted when the number of application users increases. Also, the information displayed on Webstudent is not up-to-date. Therefore, in this study, an analysis of the relationship between application user satisfaction and several factors, namely system quality, information quality, and perceived usefulness, was analysed. This research uses the success model of the DeLone-McLean information systems combined with the Seddons success model. Data were collected by distributing questionnaires to active students in 2018/2019 odd semester at UBL. Based on the test results, it can be concluded that user satisfaction is influenced by system quality, information quality, and perceived usefulness simultaneously and significantly at 71.4%. Meanwhile, service quality is influenced by user satisfaction at 70.01%. The results of this study can be used as a basis for developing and improving services in the Webstudent application.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Dannita Normelindasari
AU  - Achmad Solichin
PY  - 2020
DA  - 2020/02/12
TI  - Effect of System Quality, Information Quality, and Perceived Usefulness on User Satisfaction of Webstudent Applications to Improve Service Quality for Budi Luhur University Students
BT  - Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019)
PB  - Atlantis Press
SP  - 77
EP  - 82
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200205.016
DO  - 10.2991/aebmr.k.200205.016
ID  - Normelindasari2020
ER  -