The Understanding of Indonesian Passport Holders in Tackling Emergency Situations while Overseas

Case Study: Safe Travel Application

DOI

10.2991/assehr.k.211112.052How to use a DOI?

Keywords

Citizen Protection Abroad; Access to Public Service; Emergency Preparedness

Abstract

Facing emergency situations in overseas is somehow challenging, particularly considering the whole setting of one’s surroundings is alien (including cultural and social context, legal system, and language) and lack of one’s support system to be accessed to back up for help. Thus, it is important for citizens who travel abroad to be able to tackle the situations and equip themselves with a certain preparation. In 2020, the Ministry of Foreign Affairs has been handling over 43,000 cases. The number has almost doubled from that in 2019 (24,465 cases). This study aims to examine the understanding of Indonesian passport holders in tackling emergency situations abroad, focusing on the participants’ usage of Safe Travel Application. Safe Travel Application is a tool developed by The Ministry of Foreign Affairs to cope with the ministry main objective which is to protect Indonesian citizen overseas. The participants are composed of 71 Indonesian passport holders above 18 years old. This research applies a quantitative method using an online survey as the instrument. The survey consists of 8 systematic-questions (6 closed-ended questions and 2 open-ended questions). The data was analysed with cross-tabulation data analysis. The result shows that 70% of the participants contacting Indonesian embassy in emergency situations, whereas the other 10% and 8% agree to call friends and the local police instead. However, the result also presents that neither 66.2% of the participants save Indonesian local embassy number before travelling abroad, nor 69.2% of them download Safe Travel application on their phone. Correspondingly, 91.5% of participants do not even know about the Safe Travel application.

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Sri Mawarni
PY  - 2021
DA  - 2021/11/23
TI  - The Understanding of Indonesian Passport Holders in Tackling Emergency Situations while Overseas
BT  - Proceedings of the 2nd International Conference on Law and Human Rights 2021 (ICLHR 2021)
PB  - Atlantis Press
SP  - 405
EP  - 410
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211112.052
DO  - 10.2991/assehr.k.211112.052
ID  - Mawarni2021
ER  -