Fulfillment of Human Rights in Public Services During the Covid-19 Pandemic in Indonesia

DOI

10.2991/assehr.k.210506.011How to use a DOI?

Keywords

government, rights, public services, covid-19 pandemic

Abstract

Good governance can provide welfare to the community. Therefore, the administration of government in Indonesia should be able to take a serious concern to the principles of good governance as regulated in Article 89 of Act Number 30 of 2014 on Government Administration. One of its principles is to provide good public services where this public service is one of the basic rights of citizens. In the era of the COVID-19 pandemic, many aspects of the lives of citizens need to be served. However, with the existence of government policies such as work from home, Physical Distancing, and Large-Scale Social Restrictions for most of the State Civil servants, this is a big challenge in carrying out good governance in providing public service rights for citizens. The objective of this research is to analyze good governance and its best solutions in providing public service rights in the pandemic era. The research method used in this research is normative juridical, while the type of data used is secondary data. Secondary data consist of primary legal materials such as Law Number 30 of 2014, Law Number 25 of 2009, and Law Number 39 of 1999 and the theory of state welfare by Muchsan which states that the state is required to provide the best and widest possible service to its citizens.The results showed that the number of complaints about public services during the Covid-19 pandemic increased. First, the Ombudsman of the Republic of Indonesia Representative of Central Java received 87 reports of public complaints during the Covid-19 pandemic. The distribution of social assistance is the largest type of report. Second, in Jakarta, from March to June 25th, 2020, there were 23,466 reports. Most of the topics of complaints were about social assistance, economics matter, and physical distancing. The government has made an effort in responding to public service reports. One of the efforts is that the Ministry of Empowerment of State Apparatus and Bureaucratic Reforms has issued Circular Letter Number 53 of 2020 concerning a special mechanism for managing complaints about Covid-19 and developing rule-based features that allow reports to be automatically followed up by the admin. However, several solutions need to be done and improved, such as the need for innovation in all sectors by building a public service innovation ecosystem which includes awareness, improving capacity and empowerment, and also integrating and managing the process.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ampuan Situmeang
AU  - Winsherly Tan
PY  - 2021
DA  - 2021/05/08
TI  - Fulfillment of Human Rights in Public Services During the Covid-19 Pandemic in Indonesia
BT  - Proceedings of the 1st International Conference on Law and Human Rights 2020 (ICLHR 2020)
PB  - Atlantis Press
SP  - 70
EP  - 77
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210506.011
DO  - 10.2991/assehr.k.210506.011
ID  - Situmeang2021
ER  -