Proceedings of the International Conference On Law, Economics, and Health (ICLEH 2022)

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Recovery Hotel Industry Luxury Hotels in Semarang: Big Data Analysis

Authors
Rianmahardika Sahid Budiharseno1, *, Min Joon Kim2, Berlin My Anggelita Pramesthi Cahyaningtyas1, Daffa Faadhilah Suntari Putra1, Fadhel Husein1
1Pembangunan Nasional Veteran University, Surabaya, Indonesia
2Catholic University of Pusan, Busan, South Korea
*Corresponding author. Email: riansb@kakao.com
Corresponding Author
Rianmahardika Sahid Budiharseno
Available Online 19 April 2023.
DOI
10.2991/978-2-38476-024-4_17How to use a DOI?
Keywords
Big data; satisfaction; text mining; semarang; luxury hotel; online review
Abstract

COVID-19 has significantly affected Semarang and other cities in Indonesia. Following increased vaccination rates, the local government and the central government in Jakarta created a campaign to assure locals and encourage them holiday in Semarang. Due to the pandemic, travelers were more inclined to focus on issues related to the pandemic. This study examined 2705 customer textual reviews from four luxury hotels in the Semarang area through Google Travel. The purpose of this study was to identify new attributes affecting customer satisfaction by using KH Coder. It has become common in today’s society for consumers to express their opinions and feelings online about the products and services they are interested in through social media and online platforms. In order to adjust strategies and increase financial benefits post-COVID-19, the industry may be able to benefit from this abundance of information with the adopted methodology.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference On Law, Economics, and Health (ICLEH 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 April 2023
ISBN
978-2-38476-024-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-024-4_17How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Rianmahardika Sahid Budiharseno
AU  - Min Joon Kim
AU  - Berlin My Anggelita Pramesthi Cahyaningtyas
AU  - Daffa Faadhilah Suntari Putra
AU  - Fadhel Husein
PY  - 2023
DA  - 2023/04/19
TI  - Recovery Hotel Industry Luxury Hotels in Semarang: Big Data Analysis
BT  - Proceedings of the International Conference On Law, Economics, and Health (ICLEH 2022)
PB  - Atlantis Press
SP  - 143
EP  - 149
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-024-4_17
DO  - 10.2991/978-2-38476-024-4_17
ID  - Budiharseno2023
ER  -