Proceedings of the 2023 9th International Conference on Humanities and Social Science Research (ICHSSR 2023)

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Emotional Labor and Job Burnout in the Social Work Industry — A Correlation and Regression Analysis

Authors
Jing Li1, *
1Jilin Provincial Party School of China, Beijing, China
*Corresponding author. Email: smma888@163.com
Corresponding Author
Jing Li
Available Online 9 September 2023.
DOI
10.2991/978-2-38476-092-3_114How to use a DOI?
Keywords
Emotional labor; Social work; Job stress; Burnout; Emotional regulation
Abstract

Emotional labor poses significant risks to occupational well-being, particularly for highly emotive professionals such as social workers. In this study, we explored the relationships among emotional labor, work pressure, and job burnout among registered social workers in Chengdu (N = 137). Our findings revealed a significant positive correlation between surface acting and both job stress and burnout. However, we found no significant impact of deep acting, which requires greater psychological regulation. Thus, we suggest developing emotional regulation abilities and effective social support to better cope with the effects of emotional labor. We also propose strengthening awareness education of emotional labor for social work management and practitioners, and focusing on training emotional management and care for social workers’ mental health to alleviate work stress and burnout. Our insights may offer guidance for social work organizations and practitioners to effectively manage emotional labor and improve work quality.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2023 9th International Conference on Humanities and Social Science Research (ICHSSR 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
9 September 2023
ISBN
10.2991/978-2-38476-092-3_114
ISSN
2352-5398
DOI
10.2991/978-2-38476-092-3_114How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jing Li
PY  - 2023
DA  - 2023/09/09
TI  - Emotional Labor and Job Burnout in the Social Work Industry — A Correlation and Regression Analysis
BT  - Proceedings of the 2023 9th International Conference on Humanities and Social Science Research (ICHSSR 2023)
PB  - Atlantis Press
SP  - 933
EP  - 946
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-092-3_114
DO  - 10.2991/978-2-38476-092-3_114
ID  - Li2023
ER  -