Satisfaction of Medical Staff in Using Electronic Medical Records at Ujung Batu Awal Bros Hospital

DOI

10.2991/ahsr.k.201125.036How to use a DOI?

Keywords

Satisfaction, Medical Records, Electronics, Using

Abstract

Development of technology and information systems at this time must also be quickly adopted by the hospital as a public facility services. Electronic Medical Record is a system that implemented as an innovation to accelerate services at Ujung Batu Awal Bros Hospital. This study aims to see level of satisfaction of medical staff in use electronic medical records and find the problems experienced during one year of using electronic medical records, because not all medical staff can accept changes in medical record from manual writing to electronic. Design This research is a case study with qualitative and Quantitative methods. Data and information were obtained through interviews and secondary data from open questionnaires via google form in January - June 2020 with content and descriptive analysis.From the results of Google forms and interviews conducted, it was found that the satisfaction results of using electronic medical records at the Awal Bros Hospital in Ujung Batu were 23% very satisfied, 63% satisfied and 14% dissatisfied, 46% agreed with the use of electronic medical records, 14% disagreed and 40% were forced to participate, which was not according to the target expected by the hospital, namely the satisfaction level of using electronic medical records by 90%. The most obstacles faced when using Electronic Medical Records are long ang delay access when too many patient at peak hours times and there is not being facilitated in opening other patients medical records when the patient being served is carrying out supporting examinations, so the other services are delayed.The satisfaction level of using electronic medical records at Ujung Batu Awal Bros Hospital was quite good, from the very satisfied and satisfied category is 86%, even though it did not reach the target expected by the hospital, which was 90%. It is necessary to improve the system and network to fixed the obstacles of medical staff during use electronic medical records so that the acceleration of services to patients running well.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Lanisa Nauli Sitorus
AU  - Wahyu Sulistiadi
PY  - 2020
DA  - 2020/11/25
TI  - Satisfaction of Medical Staff in Using Electronic Medical Records at Ujung Batu Awal Bros Hospital
BT  - Proceedings of the International Conference of Health Development. Covid-19 and the Role of Healthcare Workers in the Industrial Era (ICHD 2020)
PB  - Atlantis Press
SP  - 213
EP  - 216
SN  - 2468-5739
UR  - https://doi.org/10.2991/ahsr.k.201125.036
DO  - 10.2991/ahsr.k.201125.036
ID  - Sitorus2020
ER  -