Application of Customer Satisfaction Servicing in the Social Functions of universities

DOI

10.2991/icetis-13.2013.88How to use a DOI?

Keywords

Customer Customer Satisfaction Universities Service

Abstract

It is the new trend of the modern university management research to use customer satisfaction strategy in university management. This article is to study how to establish customer satisfaction evaluation system of university social service functions. Analysis the customer types of universities ; study the content and features of customer satisfaction in university social services; evaluating on customer satisfaction and pointing out that we should establish the college customer satisfaction evaluation organization , the evaluation and weight data collection and scientific analysis, establishing and improving the feedback system and supervision mechanism basing on the evaluation results.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yuru Wang
PY  - 2013/06
DA  - 2013/06
TI  - Application of Customer Satisfaction Servicing in the Social Functions of universities
BT  - Proceedings of the 2013 the International Conference on Education Technology and Information System (ICETIS 2013)
PB  - Atlantis Press
SP  - 390
EP  - 394
SN  - 1951-6851
UR  - https://doi.org/10.2991/icetis-13.2013.88
DO  - 10.2991/icetis-13.2013.88
ID  - Wang2013/06
ER  -