Examining Academic Service using Importance Performance Analysis (IPA)

DOI

10.2991/icest-17.2017.47How to use a DOI?

Keywords

Academic Service, IPA

Abstract

Measure of academic services is crucial in finding out the quality of service in every level of education. The objective of this study is providing an overview of academic service quality by using importance performance analysis (IPA). Thirty respondents involved in this study are students of Muhammadiyah Secondary School around South Sulawesi, Indonesia to assure the respondents' homogeneous. This study reveals that the academic services such as the availability of resources, the syllabus dissemination, teacher discipline, monitoring of students, and sharing information are still relatively low. This study exposes that the academic service, which makes students experiencing pleased is the principal who provides available time for parents to solve students' problem together with counselor. In addition, this study also finds that level of expectation is less important in affecting the students' satisfaction on academic service.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - M. Said Saggaf
AU  - Rudi Salam
AU  - Muhammad Darwis
AU  - Mr. Jamaluddin
PY  - 2017/09
DA  - 2017/09
TI  - Examining Academic Service using Importance Performance Analysis (IPA)
BT  - Proceedings of the 2nd International Conference on Education, Science, and Technology (ICEST 2017)
PB  - Atlantis Press
SP  - 139
EP  - 141
SN  - 2352-5398
UR  - https://doi.org/10.2991/icest-17.2017.47
DO  - 10.2991/icest-17.2017.47
ID  - Saggaf2017/09
ER  -