Impact of Electronic Service Quality to Travelling Intentions: Case Study at Indonesian’s Tourism Website

DOI

10.2991/assehr.k.200311.040How to use a DOI?

Keywords

official website, Indonesian’s tourism website, Electronic Service Quality, travel intention

Abstract

Recently time, websites become not only as communication mediators with customers but also impact the growth of competitiveness, especially in government tourism sector. For government, marketing to support destination, we could call “Tourism Destination Marketing”. Destination develops public interest. So, it will need particularly many stakeholders in the tourism industry. Total respondents in this research is 135 from any countries in Asia, Europe, American, Australia, Asia pacific an etc. Respondents average from any categories like age, education, traveling behavior, etc. Indonesian official website is not good perception for all respondent and for each category in Electronic Service Quality (E-SQ). The aims of this research is to know how the perception with Indonesian official website, and next step Indonesian Government official tourism will improve based on user perception. Increase interactive function, use customization in the website. For researcher, could be include factor typology among countries, use experiment research.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Herlina Saragih
PY  - 2020
DA  - 2020/03/13
TI  - Impact of Electronic Service Quality to Travelling Intentions: Case Study at Indonesian’s Tourism Website
BT  - Proceedings of the 1st International Conference on Education, Society, Economy, Humanity and Environment (ICESHE 2019)
PB  - Atlantis Press
SP  - 199
EP  - 204
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200311.040
DO  - 10.2991/assehr.k.200311.040
ID  - Saragih2020
ER  -