Study on Construction of Performance Appraisal System for Railway Grass-roots Units Based on TQM
- DOI
- 10.2991/icesem-18.2018.223How to use a DOI?
- Keywords
- TQM; Performance appraisal; The process method; PDCA; The railway grass-roots units
- Abstract
This paper introduces methods of total quality management (TQM) to analyze and improve existing system of performance appraisal in railway grass-roots units. The improved system adopts process method to design overall structure and divides the performance assessment process into four stages with PDCA: performance plan, performance implementation, performance evaluation and performance application; then, evaluation index sub-system, monitoring sub-system, evaluation and improvement sub-system were designed. In the design process, this paper reflects the "three whole and one variety" idea of TQM, selects policy management as the theoretical basis of decomposing the Railway Bureau’s fundamental objectives, employs tree diagram decomposition to set assessment indicators, and set evaluation criteria in accordance with principles of SMART. The experimental study shows that the new appraisal system can provides solutions to the existing problems and finds out the management direction, and also is the key point of sustainable development for Railways Bureau. Compared with the existing appraisal system of grass-roots units, new system can get a better appraisal results, especially in appraisal system and task completion.
- Copyright
- © 2018, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Yifan Liu AU - Yingxia Yu AU - Zhihuan Zeng AU - Yun Zhang PY - 2018/08 DA - 2018/08 TI - Study on Construction of Performance Appraisal System for Railway Grass-roots Units Based on TQM BT - Proceedings of the 2018 2nd International Conference on Education Science and Economic Management (ICESEM 2018) PB - Atlantis Press SP - 953 EP - 957 SN - 2352-5398 UR - https://doi.org/10.2991/icesem-18.2018.223 DO - 10.2991/icesem-18.2018.223 ID - Liu2018/08 ER -