Proceedings of the 2014 International Conference on Education, Management and Computing Technology

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A Research on Influencing Mechanism of Business Process Outsourcing BPO Service Quality

Authors
Ye Wang, Yaqian Zhu
Corresponding Author
Ye Wang
Available Online June 2014.
DOI
10.2991/icemct-14.2014.123How to use a DOI?
Keywords
Service Outsourcing,Business Process Outsourcing BPO ,Service Quality,SEM
Abstract

Based on the Chinese background, this paper, from the contractor perspective, carries out the research on influential factors of BPO service quality and then structural equation models are used to analyze the influencing mechanism of BPO service quality.

Copyright
© 2014, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2014 International Conference on Education, Management and Computing Technology
Series
Advances in Intelligent Systems Research
Publication Date
June 2014
ISBN
978-94-6252-016-5
ISSN
1951-6851
DOI
10.2991/icemct-14.2014.123How to use a DOI?
Copyright
© 2014, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Ye Wang
AU  - Yaqian Zhu
PY  - 2014/06
DA  - 2014/06
TI  - A Research on Influencing Mechanism of Business Process Outsourcing BPO Service Quality
BT  - Proceedings of the 2014 International Conference on Education, Management and Computing Technology
PB  - Atlantis Press
SP  - 497
EP  - 501
SN  - 1951-6851
UR  - https://doi.org/10.2991/icemct-14.2014.123
DO  - 10.2991/icemct-14.2014.123
ID  - Wang2014/06
ER  -