Optimizing the Passenger Throughput at an Airport Security Checkpoint

DOI

10.2991/icemc-17.2017.148How to use a DOI?

Keywords

Passenger throughput; Queuing theory; Waiting time; A win-win goal for cost and efficiency

Abstract

At present, there exists a common phenomenon that the waiting time for passengers at the security checkpoint is too long and the cost is too high in solving the sudden peak flow of people in the majority of airports in the world. To optimize the passenger throughput, we have set up a model which considered the cost of official staff and customer satisfaction as overall objectives. The model based on queuing theory shows that how many check-in counters should be opened with the different flow of passengers. It has effectively achieved a win-win goal for cost and efficiency and has reduced variance in wait time with opening available counters when a sudden peak flow hit.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xu Ying
AU  - Hua Jingwen
PY  - 2016/06
DA  - 2016/06
TI  - Optimizing the Passenger Throughput at an Airport Security Checkpoint
BT  - Proceedings of the 7th International Conference on Education, Management, Information and Computer Science (ICEMC 2017)
PB  - Atlantis Press
SP  - 730
EP  - 733
SN  - 2352-538X
UR  - https://doi.org/10.2991/icemc-17.2017.148
DO  - 10.2991/icemc-17.2017.148
ID  - Ying2016/06
ER  -