The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta
- DOI
- 10.2991/978-94-6463-350-4_47How to use a DOI?
- Keywords
- Surface Acting; Deep Acting; Job Satisfaction; Turnover Intention; Organizational Commitment; SMEs
- Abstract
This study aimed to analyze the effect of Surface Acting and Deep Acting on Job Satisfaction and the effect of Job Satisfaction on Turnover Intentions and Organizational Commitment in employees from culinary sector SMEs in Jakarta. Data were collected from 150 employees, and the collection technique used in this study was non-probability sampling with the purposive sampling method. The hypothesis test uses a structural equation model (SEM) with AMOS. The results of hypothesis testing in this study indicate a negative influence between Surface Acting on Job Satisfaction, Deep Acting has a positive effect on Job Satisfaction, Job Satisfaction hurts Turnover Intention, and Job Satisfaction has a positive effect on Organizational Commitment. The implication for the manager is to make a more qualified business. Therefore, must continue to increase positive Emotional Labor, namely Deep Acting, continue to reduce Surface Acting, and strive to continue to increase Job Satisfaction among employees to reduce the current turnover rate and continue to increase Organizational Commitment.
- Copyright
- © 2023 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Netania Emilisa AU - Lidia Wahyuni AU - Lilis Suhaeni AU - Oknovia Susanti PY - 2024 DA - 2024/01/10 TI - The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta BT - Proceedings of the International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022) PB - Atlantis Press SP - 487 EP - 495 SN - 2352-5428 UR - https://doi.org/10.2991/978-94-6463-350-4_47 DO - 10.2991/978-94-6463-350-4_47 ID - Emilisa2024 ER -