Research on the Optimization of DEA Based on the Perspective of Customer Satisfaction—A Case Study of Compulsory Education Service

DOI

10.2991/assehr.k.191221.030How to use a DOI?

Keywords

DEA-BCC, Customer Satisfaction, CS-DEA, Compulsory Education

Abstract

In order to solve the problem of high efficiency and low satisfaction in the service industry, this paper constructed the CS-DEA model from the perspective of input. From the perspective of customer satisfaction, it could adjust the input to achieve high efficiency and high satisfaction based on DEA-BCC efficiency analysis. Finally, this paper took the compulsory education service of the key cities as an example to verify the effectiveness of the model and put forward corresponding suggestions.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Suli Hao*
AU  - Fenfen Shi
AU  - Qinghua Hao
PY  - 2019
DA  - 2019/12/30
TI  - Research on the Optimization of DEA Based on the Perspective of Customer Satisfaction—A Case Study of Compulsory Education Service
BT  - Proceedings of the 2019 3rd International Conference on Education, Economics and Management Research (ICEEMR 2019)
PB  - Atlantis Press
SP  - 124
EP  - 130
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.191221.030
DO  - 10.2991/assehr.k.191221.030
ID  - Hao*2019
ER  -