Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education

DOI

10.2991/assehr.k.220303.078How to use a DOI?

Keywords

Employee Engagement Index; Structural Equation Model; Academic Support Staff; Higher Education

Abstract

This study focuses on developing an Employee Engagement Index for academic support staff due to its role as a strategic driver to improve performance. It was measured using 31 indicators developed from three dimensions of engagement, including vigour, dedication, and absorption, tested and applied on education support staff at a higher education institution in Surabaya certified by the Quality Management System ISO 9001:2015. The measurement index produced was capable of functioning as a monitoring and evaluation tool for higher education institutions towards developing and maintaining competitive advantage.

Copyright

© 2022 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - I Nyoman Sutapa
AU  - Isanti Anna Ismu Edi
AU  - Soeharijadi Soeharijadi
PY  - 2022
DA  - 2022/03/28
TI  - Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education
BT  - Proceedings of the 4th International Conference on Educational Development and Quality Assurance (ICED-QA 2021)
PB  - Atlantis Press
SP  - 440
EP  - 447
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220303.078
DO  - 10.2991/assehr.k.220303.078
ID  - Sutapa2022
ER  -