Technological Innovation in Small Business: A Study on the Three Recent Baldrige Awards’ SMEs Recipients (2017-2019)

DOI

10.2991/assehr.k.210805.214How to use a DOI?

Keywords

Technological innovation, small business, SMEs, Malcolm Baldrige National Quality Award (MBNQA) Baldrige award

Abstract

This paper aims to understand the technological innovation in the recent winners of the latest Baldrige Awards’ SMEs recipients 2017-2019. The Baldrige Award is the highest award for performance excellence in various business categories in the US, including small business or small-medium enterprises (SMEs). The method used is documentary analysis from their Baldrige application summary and is supported by other publicly available sources. The analysis shows that all recipients have in common in terms of depth of expertise in their respective fields, accompanied by an organization that encourages innovation at various managerial levels. This paper contributes to the literature by providing current insights on how SMEs performed their technological innovation. Even though it is carried out in an advanced economy context, this study may also be useful for small businesses in different contexts.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Budi Harsanto
PY  - 2021
DA  - 2021/08/08
TI  - Technological Innovation in Small Business: A Study on the Three Recent Baldrige Awards’ SMEs Recipients (2017-2019)
BT  - Proceedings of the International Conference on Economics, Business, Social, and Humanities (ICEBSH 2021)
PB  - Atlantis Press
SP  - 1365
EP  - 1370
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210805.214
DO  - 10.2991/assehr.k.210805.214
ID  - Harsanto2021
ER  -